Thursday, July 23, 2009

How much is enough?

Writing your resume can feel like putting together an autobiography minus the fun anecdotes. Names, dates, locations, applications....it can be both stressful and frustrating getting all the details straight.

Once the job history framework has been put into place, it's time to consider how best to display the knowledge and experience which fleshes out the resume and separates you from the rest of the applicants.

Many CVs fall short of the mark however because they are approached from the same angle as someone writing their autobiography. The more you rack your brains for snippets of information, the longer the document grows and the better you feel. It looks important bulked up with text, and it looks like you were in fact incredibly busy in those past jobs. What an interesting collection.

What looks great to the writer doesn't necessarily look good to the reader however. The recruiter or hiring manager doesn't have time to read through a short novella of your life's work. They won't always know what your acronyms mean or the significance of certain clients you brought on, never mind the software you used or the special projects you lead.

Resumes are not designed to list your achievements for your own record. It's a statement selling your value to a prospective employer. If they sense that you are not sure what you're getting at, the interest will not be there.

The key is to expand and explain on the major features: no more acronyms, wins, software or projects as bullet points. If a friend or family member can't understand what you are talking about, no-one else will. Minimise the minor points: no-one needs to know that you rinsed the coffee cups and took the post each evening. Think quality, not quantity.

Make your resume easy to read, and it will be read.

Wednesday, July 22, 2009

Making a flee-change...

We speak to people every day who are feverishly applying for job opportunities which they are suitably experienced and prepared for.

Geography is no longer the issue. If the right role is out there and they want you, it's time to load the picket fence on the trailer and head out of town.

This phenomenon is causing valuable candidates to rethink their position in the talent pool. The metropolitan centres may have the most job opportunities, but they also have the most candidates. Smaller population centres have less roles, but potentially less competition from the locals. More and more we see it - once a candidate has exhausted the options around them, then a fresh position by the coast, interstate or inland seems like much-needed relief.

The question is, does this ex-city spread mean that the metro hotspots are losing out on expertise in the long-term, or will we see a better distribution of skilled people around the country? The elasticity of the job market is more likely to release and then recapture candidates to the city centres as the need arises.

Still, we celebrate those who have found their calling outside the Sydney region. It is probably doing more for them than just financial health. Morning surf anyone?

More Congratulations

Further congratulations must be given to our most recent Talentwax graduate who is attending a panel interview for her desired role next week. She will no doubt do very well from all of our practice, and keep her nerve in the face of multiple interviews. We will be watching her progress closely.

Thursday, July 16, 2009

Congratulations

We are very proud to acknowledge the achievements of one of our TalentWax graduates who has just successfully negotiated a new full time position with an industry employer of choice.

Despite having the options to pick and choose from, she deftly handled the recruitment consultants who were administering the roles, and ensured that she got the opportunity that best suited her needs, with a starting timeframe that left her breathing space for a holiday in between.

We are delighted that she has exercised control and consideration over her next move and didn't compromise on her wishes.

Sensational work.

Monday, July 13, 2009

That's my thing

For recruiters and company hiring managers alike, interviewing a shortlist of candidates for a particular role can be a gruelling experience. Although sufficient appraisals are recorded to identify and rate each candidate, it can still be difficult at times to remember the particulars of each person if the interviews have come in quick succession.

So how do you overcome this problem as a candidate? Some people find names or faces harder to recall than others, so it should be your priority to stand out. This does not mean you should be perusing the supermarket aisles for a different hair colour, or training your iguana to sit in your top pocket. Your physical appearance is not the focus - it should be what makes you distinctive on paper, which you are then able to discuss in person.

Everyone has characteristics which make them unique, and sometimes it's not always a simple process identifying them. At TalentWax, we talk to our clients extensively - to bring up old memories, sidelined memories, past projects, great events, small interests...achievements and pursuits which just need a pair of fresh eyes and ears to make them new and fascinating again.

If you are really strugling to put together a list of unique and distinctive features on yourself, starting something new is a great interview topic and demonstrates initiative. "Good question - how do I meet challenges in a team environment. I have actually just started playing touch football/water polo/clarinet with a local bunch of people, so teamwork is very important and rewarding to me." WELL - you're a different person entirely now, not just a 2-page work history in a suit. It doesn't have to be a group thing, you could be writing a novel, learning photography, studying japanese or making a treehouse.

If you can combine your resume with some positive, unique traits which you can really talk about, you'll definitely stand out in the interview queue and be remembered for more than just your career and abilities. You might be thereafter known as that one who is getting his pilot's licence, that one who runs marathons, that one who knows sign language or that one who caters for children's parties. It's a great way to build confidence and self-esteem if you can plan in advance for how you want to be recalled.

Friday, July 10, 2009

Katherine's Profile

Part-time Consultant and mother of two, Katherine is a cherished friend and source of great wisdom for the TalentWax team and her extended network of contacts.

How did you begin your career in Human Resources?
I saw an job ad in the local paper for a Trainee Recruitment Consultant, working for Integrity Personnel. I was looking to get into a profession where I could help people and thought helping others to find a job would be ideal.

What inspired you to become a TalentWax Consultant?
First impressions really do count. If a resume isn’t up to scratch, has spelling mistakes, or is vague on experience then it makes it very difficult to make that first impression and get an interview. I love to work with people on a personal level, get to know them and help them realise and most importantly communicate their strengths. Coaching people on how best to secure an interview is the first step in helping them secure a job.

What do you believe are the main differences between TalentWax and other career support services?
The one on one style of coaching and communication. Our clients are matched with our consultants on a range of personality traits and interests, strengthening the interaction and trust required in a learning situation.

What do you think are the main challenges facing job hunters at present?
Without a doubt, the level of competition from other potential job hunters. Hiring managers have more choice of available candidates than recent years.

What elements of the job application process do you think are commonly mishandled among candidates?
Sending resumes and cover letters by email, without checking the attached documents relate to the advertised job. Poorly worded emails are also a cause for concern.

What advice would you have for those people who could improve in these areas?
Take extra care and attention before emailing your resume and covering letter. Ensure there are no mistakes and you have addressed the required criteria in your covering letter. If you have a weakness in spelling or grammar, ensure you use Spellcheck, or have someone else read it for you.

When you have been a job candidate, how have you kept your nerves under control?
I allow myself to be nervous, breathe, use pauses to collect my thoughts and even tell the interviewer I am nervous. They are expecting you to be nervous so it’s OK.

What else has worked for you in the past as a candidate?
Researching the company and the position helps me feel prepared and calms my nerves. I always do some mental role-play of potential interview questions and answers, plus think about my work experiences and how I can find examples which present me in the best light.

What is your perception of the recruitment industry at present?
It is very difficult for job seekers due to the competition. It is difficult for both job seekers and recruiters because of the lack of available positions and companies who are currently hiring.

How do you believe candidates should manage relationships with recruiters?
They should regard this relationship in the same way they as they do their resume – first impressions count.

What do you find most rewarding about delivering TalentWax?
Getting to know a candidate on a personal level and helping them focus on their own strengths and achievements.

What would you most like to achieve as a TalentWax consultant?
Each candidate to find their own job with new personal resources under their belt. They then may be able to use these skills in the day to day life both in work and at home.

What does success mean to you?
A sense of achievement of a job well done which leaves a smile on my face.

What do you like doing in your spare time?
Being in sunshine, spending time with family and laughing.

What are you passionate about?
Helping people, communicating, talking and human rights.

What is the best compliment you’ve ever received?
When a TalentWax graduate joins a new employer and approaches us for recruitment services.

What is your greatest personal achievement?
Watching my two children grow into confident little people.

Which famous person would you like to be stuck in a lift with?
Tania Major, the Young Australian of the Year in 2007.

What’s your favourite book?
Too many to recount but Mao’s Last Dancer and A Fortunate Life are up there.

What are you focused on learning more about this year?
Managing my own personal finances!

Thursday, July 9, 2009

Helena's Profile

Our fourth profile is from the gorgeous Helena, whose contagious enthusiasm and humour is a main reason for getting up in the morning.

How did you begin your career in Human Resources?
I kinda fell into it. I was working in a call centre where we had a lot of temporary workers and the agency that they were working for were useless, they never called or checked in on them. I thought that I could a better job than they were and applied for a position as a temp consultant. 3 interviews later and the job was mine. (and I was right, I did do a better job!)

What inspired you to become a TalentWax Consultant?
To help people gain the confidence they need to be able to get the job/respect they deserve.

What do you believe are the main differences between TalentWax and other career support services?
TalentWax is a more personal service that is on a one to one basis. TalentWax ensure the candidate is with the most suitable consultant that can help the candidate grow and learn.

What do you think are the main challenges facing job hunters at present?
The lack of roles available and the amount of candidates applying for each role. I believe this causes a job hunter to become de-motivated and gain low self-esteem which then comes across in interviews.

What elements of the job application process do you think are commonly mishandled among candidates?
Sending the same cover letter to every job they apply for and not changing who it is addressed to or the job they applying for – this comes across as careless and desperate.
Not sending a professional looking resume.
Having bad voicemail services or crazy email addresses.

What advice would you have for those people who could improve in these areas?
Think before you do anything. Think about how much the role you are applying for means to you and how you can stand out from the others. Ensure the cover letter is tailored to that job, that your resume is in the same font and size the whole way through. If you need to, then set up a new email account for professional use and remove the ‘funny’ voicemail service.

When you have been a job candidate, how have you kept your nerves under control?
Wine! No, in all honestly I have made sure that I have researched the company and the job thoroughly before the interview and then just been myself. I want that job and I know I can do it, just need to make the client realise this. Pretending to be someone you’re not to impress at an interview will only backfire if you get offered the job, how long can you keep up being someone you’re not?

What else has worked for you in the past as a candidate?
Being friendly and polite. Making sure I’m there on time so I can relax and take in the surroundings. Dress to impress and make good eye contact throughout the interview. Also make a joke – but only if the time is right!

What is your perception of the recruitment industry at present?
Quiet and unstable. However, with that in mind, jobs are still coming in, and candidates are still being placed. It’s all about having a reason to call a client rather than calling to see if they have a job. It’s getting back to basics and building a relationship for future use. I also believe that candidates need to be made aware that just registering with an agency does not equal work.

How do you believe candidates should manage relationships with recruiters?
Keep in contact. Recruiters try their hardest to stay in touch with everyone they meet, but it doesn’t hurt for a candidate to touch base every once in a while.

What do you find most rewarding about delivering TalentWax?
Watching a candidate grow from someone who is lacking confidence and doesn’t know where to start, to someone who in a matter of weeks is walking with their head held high and is confident they will get the job they deserve.

What would you most like to achieve as a TalentWax consultant?
Satisfaction – knowing that I have made a difference to this person’s life and given them the encouragement and guidance they needed to go out there and get the job they want.

What does success mean to you?
Helping people and making them happy, whether that's seeing someone land a full-time job or helping a friend move house. To me success is being able to go to sleep at night and feel relaxed and that I have done everything humanly possible to help others.

What do you like doing in your spare time?
Relaxing with my partner and dogs, oh and renovating my house.

What are you passionate about?
Friends and family.

What is the best compliment you’ve ever received?
I look better naked – I'm guessing my dress sense leaves a lot to be desired!

What is your greatest personal achievement?
Finding the courage to leave everything and everyone I know to move half way around the world and start a new life for myself – scary but so worth it.

Which famous person would you like to be stuck in a lift with?
Stephen Fry – wealth of knowledge in that guy's head.

What’s your favourite book?
The Ice Man

What are you focused on learning more about this year?
How to renovate a house on a budget – a tight budget!

Wednesday, July 8, 2009

Julie's Profile

The third profile is from our Consultant Julie. She manages to be both practical and utterly mischevious.

How did you begin your career in Human Resources?
I actually came into Integrity for a personal assistant role and met the directors who sold me on the job.
….
What inspired you to become a TalentWax Consultant?
I’d like to impart the knowledge that I have from my experiences through recruiting and be able to give candidates the upper hand and edge over other people in the job market.
….
What do you believe are the main differences between TalentWax and other career support services?
It’s not a numbers game for us!!We care... and we work really closely, one on one with our candidates to make sure they take away as much knowledge as we can give.

What do you think are the main challenges facing job hunters at present?
The numbers of applicants in the market is at a high and being able to sell themselves ahead of the rest is a skill that needs constant work.
….
What elements of the job application process do you think are commonly mishandled among candidates?
Resume preparation and interviewing techniques.
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What advice would you have for those people who could improve in these areas? Resumes are key to securing a phone or face to face interview so making sure that you sell your self in the best possible way is critical to being taken seriously. I’d also mention to be yourself in an interview but be professional with it…
….
When you have been a job candidate, how have you kept your nerves under control?
By preparing and researching before my interview. I research not only the job and the company I’m seeing but I also have a think about how I can contribute to that company and draw on past experiences as examples. I also make sure I know where I’m going so have a street directory on hand and I always make sure I’m there 15mins before my interview and am fresh and not panicking from running from the car as I took a wrong turn.
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What else has worked for you in the past as a candidate?
I think candidates need to present themselves to the best of their ability and that involves dressing the part. I think wearing a suit to an interview shows that you mean business and that you take the role very seriously. Dressing inappropriately or too casual sometimes comes across as not really caring either way.
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What is your perception of the recruitment industry at present?
It’s a tough market. There are lots of candidates and people need to stand out from the crowd (in a good way) to be noticed.
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How do you believe candidates should manage relationships with recruiters?
I think by keeping in regular contact by way of phone, email or sms is paramount so to keep you fresh in the agencies' mind.
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What do you find most rewarding about delivering TalentWax?
Seeing the end results that a little bit of insider information and tips can make to candidates chances of securing a successful role.
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What would you most like to achieve as a TalentWax consultant?
To see candidates grow into successful people from the knowledge I’ve been able to share.
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What does success mean to you?
I enjoy achieving goals, even if they are just small personal goals. Success is rewarding in all aspects.
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What do you like doing in your spare time?
I enjoy traveling and experiencing different cultures and cuisines. I like reading and spending time walking my dogs, Oscar and Pumpkin.
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What are you passionate about?
I’m passionate about building great friendships, whether that is with my friends or candidates or clients. I love meeting new people.
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What is the best compliment you’ve ever received?
A simple “Thanks” from candidates or clients is really all I need… then I know I’ve done a good job.
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What is your greatest personal achievement?
Building my own home and keeping my sanity at the same time.
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Which famous person would you like to be stuck in a lift with?
Sean Connery - he’s gorgeous and has a great accent that I could listen to for hours.
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What’s your favourite book?
I love anything written by Wilbur Smith or Bryce Courtney.
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What are you focused on learning more about this year?
I’d really like to take up another hobby, maybe floristry or maybe just how to be a bit handier around the house if things need fixing.
….

Tuesday, July 7, 2009

Connie's Profile

The second profile is for our Director, Connie. She is an inspiration to us all and makes TalentWax a joy to be part of.

How did you begin your career in Human Resources?
I was working as an Accountant and wanted to make a career change. I registered with a recruitment company and 4 weeks later I had moved from Accounting managing a specialist Accounting Recruitment Company in Parramatta for Centacom.
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What inspired you to become a TalentWax Consultant?
I enjoy mentoring people to exceed their personal expectations they have of themselves.
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What do you believe are the main differences between TalentWax and other career support services?
Our Mentors!
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What do you think are the main challenges facing job hunters at present?
Lack of positions vacant.
….
What elements of the job application process do you think are commonly mishandled among candidates?
Preparation, Presentation and Persistence!
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What advice would you have for those people who could improve in these areas?
Talk to a TalentWax Mentor…
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When you have been a job candidate, how have you kept your nerves under control?
I would always remember that I was there to interview them as well…. Is this the company I wanted to work for? If that did not work I would imagine them naked and remind myself they are human just like me.

What else has worked for you in the past as a candidate?
Dressing for the occasion.. Clean shoes, nail polish perfect, not too much jewellery… If I looked good, I felt fantastic.. I was confident… It came across at interview. I always got the job but I did not always take it.
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What is your perception of the recruitment industry at present?
Increased focus on technology. “The calm before the storm.” A return to old fashion values.
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How do you believe candidates should manage relationships with recruiters?
When being interviewed by the recruiter, this is the perfect question to ask them – "How should we manage this relationship how do you see it going, what can I expect." I would also send them an email each week with my weekly update and to make sure they don’t forget me.
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What do you find most rewarding about delivering TalentWax?
Watching an individual’s confidence grow. These are life time changes.
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What would you most like to achieve as a TalentWax consultant?
100% success and a network of new friends.
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What does success mean to you?
Having the ability to dream and the resources to try and achieve them.
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What do you like doing in your spare time?
Spending Sunday with family and friends enjoying a home cooked meal and a good bottle of wine. Working in my garden and making beaded jewellery.
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What are you passionate about?
People
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What is the best compliment you’ve ever received?
“After meeting you I know why you called your company Integrity.”
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What is your greatest personal achievement?
Being Tom’s Mum.
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Which famous person would you like to be stuck in a lift with?
Gordon Ramsay
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What’s your favourite book?
Pride & Prejudice
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What are you focused on learning more about this year?
Life after death and the GFC
New beginnings
Me

Monday, July 6, 2009

It's Profile Week

The first consultant to be profiled is Sarah Keen. Sarah is the TalentWax Program Director.

How did you begin your career in Human Resources?
I overheard someone talking about their position in HR on the train one night several years ago, and it sounded like something I’d be interested in, so the next day I started applying.
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What inspired you to become a TalentWax Consultant?
A deep-seated need to provide support and value to the people who need it most, as well as impatience with this global financial climate - I want to see trained, confident candidates with the wow factor in interviews to inspire employers to start hiring again.
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What do you believe are the main differences between TalentWax and other career support services?
We’ve tailored our program to individuals of all ages and professional levels. We know that the generation just starting out in the workforce is struggling to get a foothold in paid employment at the moment, and there are also people who have been in jobs for a decade or more, who just need a refresher course. We look after everyone and walk them through all the steps.
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What do you think are the main challenges facing job hunters at present?
Definitely the volume of interest in a lot of mainstream occupations at the moment – the market is saturated with people looking to get back into administration, reception or customer service work and just not getting the results they’re after. Candidates are also being challenged by the pressures facing the recruitment industry at the moment, so the whole system has bottlenecked.
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What elements of the job application process do you think are commonly mishandled among candidates?
Definitely the resume part – mistakes surface in job applications at all occupational levels and in every sector. It’s a huge gamble on your first impression and could cost you the job.
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What advice would you have for those people who could improve in these areas?
Come and see us at TalentWax! We don’t take over – we let you choose the style, detail and content. We just know what employers and recruiters want to see, and how to make them pay attention to you.
….
When you have been a job candidate, how have you kept your nerves under control?
Passion, enthusiasm, excitement. I think I make my interviewer want to have me around because I channel my nervous energy into adrenalin and determination.
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What else has worked for you in the past as a candidate?
Taking care with job applications – making sure the cover letter and resume are tailored for each role, and maintaining good relationships. You never know when you need to call on someone for a favour.
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What is your perception of the recruitment industry at present?
I think it’s torn in half right now – one part is looking to make some quick coin to stay operational, and the other half is taking stock, examining their processes and relationships and making improvements for the long term.
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How do you believe candidates should manage relationships with recruiters?
Recognise that it’s a business relationship first, and a personal relationship second. If it starts to lose its business value, you need to tweak it and figure out how to stay valuable and relevant to the other party.
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What do you find most rewarding about delivering TalentWax?
Seeing the confidence return, the dots joined and sharing our knowledge and experience as recruiters with our clients.
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What would you most like to achieve as a TalentWax consultant?
Seeing our value shared by word of mouth, and broadening our reputation as a no-stress, down to earth support service for anyone and everyone.
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What does success mean to you?
Meeting your own expectations, not those of someone else. I have the highest respect for people who see the personal value and lesson in every experience, and don’t blame others if they don’t achieve 100% of their goal.
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What do you like doing in your spare time?
I’m a total Nanna – I read constantly, do the gardening, crosswords, knitting, writing, and I also like holiday mini-breaks whenever the bank account will allow it.
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What are you passionate about?
Real transparency and honesty. I find game-playing very draining and frustrating. I think we are boxed in by the facades we feel we need to uphold a lot of the time. I think honesty is generosity.
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What is the best compliment you’ve ever received?
“Thank you”.
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What is your greatest personal achievement?
Making TalentWax a reality.
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Which famous person would you like to be stuck in a lift with?
Barack Obama for the inspiration and intellect. Second choice would be Nigella Lawson - she’d probably have a spare picnic in her bag while we waited to be let out.
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What’s your favourite book?
The Bride Stripped Bare.
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What are you focused on learning more about this year?
The history of London, and some new knitting styles. I know, I need to get out more.
….

Friday, July 3, 2009

The Team

Next week will be an insight into the inner workings of the TalentWax family, profiling one consultant every day. If you like what you read and you are interested in meeting with a member of our team, or you have more questions which are not addressed in the profiles, please email the Program Director Sarah Keen at sarah@integritypersonnel.com.au.

Look forward to hearing from you!

Thursday, July 2, 2009

The Complete Package

When applying for a position requiring highly developed competencies and senior experience, you would think that the application should reflect confidence, a broad and well-rounded skill set and advanced industry expertise.

Which it should. But there is a gamble in presenting yourself as having all the boxes ticked, and then more. If job applicants give the impression too strongly that they are self-reliant, self-trained and self-assured, it is more difficult to establish the basic fundamentals of a potential future working relationship.

Why does this person want to work for our company? What are they looking to gain professionally by joining the team? How will they respond to our management style and structure? How long can we foresee this person staying with us - and what are their expectations for career advancement?

These are typical questions with regard to any job applicant, but a good first impression is one that displays some modesty and moderation. Likewise for a first date with a possible new romantic partner - arrogance is a bit of a turn off. It's difficult to find a way into an engaging dialogue you do not feel that both parties are being entirely down-to-earth and open.

There is no disgrace in providing information about your efforts to continuously self-improve, to learn new processes, meet new people and gain further occupational knowhow. Employers like to know what they could provide you, as well as what you can give to them. Otherwise there is no implicit assurance that you will stay on and keep pushing yourself towards greater achievements.

So before presenting yourself next time as the candidate to beat all candidates, leave a couple of boxes unticked for now - they are your goals for when you start the position. And when they ask you in the interview, "what are your key weaknesses", you can proudly claim to have several, but they're a work in progress. Let me tell you all about them...

Wednesday, July 1, 2009

Start the countdown... to normal.

Congratulations to the winners of last night's OzLotto. It was certainly a tense half hour in thousands and thousands of households last night across Australia, as we all gripped what was certain to be possibly the winning ticket, our imaginations working feverishly overtime on what we could spend our new fortunes on.

But...as normal luck would have it, the draw left us all (bar three people) as non-winners. So easy to get excited, and just as easy to forget. Everything was the same as it was before and after Packed to the Rafters. Apart from that half hour of our lives we lost to watching Packed to the Rafters.

Without our abilities to recover a neutral, functional state of mind, each high and low would be utterly disabling. We'd probably stumble around through life as though we were on a tall ship on rough seas, just using the walls for support. However, the reality is that our own version of normalness does resume in time, and we just get on with the business of being ourselves. You don't hear of many people becoming highly successful venture capitalists or property magnates after winning Lotto - it happens, it's spent or sunk into funds, and then a state of (relative) ordinariness descends again.

The same is true for our work. It's exhilarating to be offered a position you were trying to contain your hopes for, sending up a little murmured prayer to the Job God (is he taking a sabatical at the moment?) now and then for good measure. But even so, once you settle into a new job, tackle new challenges and resume a routine, normalness sets in again. It has to - if we maintained a state of mindless excitement that we were the one picked to do this role, we would probably not be doing it for very long - singing showtunes to your neighbours and colleagues is walking a fine line. So in time we just get on it.

Likewise, the sorry experience of losing your job is crushing. Naturally. It is our duty to our clients who undertake the TalentWax program to identify the physical, social, mental, emotional and spiritual blows that becoming unemployed brings with it, and talk through that experience. Our clients are often relieved to know that they are not alone, and there should be no embarrassment in crying, having a doona day or just wanting to get away from it all for a while. In sharing this process, our duty is also to let that normalness find a way back. It might be a different kind of normalness for a while - sharpening up one's finances and staying busy while looking for work - but the "old self" is still there once the shock and grief passes.

So perhaps for now, our mantra will be: bad things always come to an end. Bring on the normal.